Univita’s integrated approach to supporting independent living benefits many different groups.
We help consumers plan for the future, understand available services and resources, and make decisions about how to make the best use of them. We offer our partners—including health plans, and employers—a way to deliver enhanced value to their members, and demonstrate a strong commitment to helping people manage a crucial need. And long term care insurance companies rely on us for complete outsourcing of key services, as well as assistance in developing innovative and distinct insurance products.
Assessments
Univita is a nationally recognized leader in providing high-quality and objective assessments. Using our own staff, together with a national network of independent contractors, we provide hundreds of thousands of assessments each year. Our assessments are widely used for application underwriting and claim eligibility and our capabilities range from simple health status determination to complex assessment of functional and cognitive abilities. Assessments can be completed by phone or in person.
Application processing
Univita provides all front end application processing and data entry functions, including the utilization of a fully integrated image and workflow system which creates a paperless environment for all downstream operations.
Underwriting
Comprehensive underwriting services and support are available from Univita. Our underwriting team includes medical directors, registered nurses with clinical quality and standards expertise, and underwriters with extensive experience in long term, acute, and home care.
Policy administration
Once a long term care insurance policy has been issued and becomes active, Univita can fully administer all aspects of the policy. Our proprietary software systems administer everything from coverage changes to billing and collections, automates invoicing, reconciliation of payments, and generation of collections notices by using scheduled process functionality and strict, but customizable protocols.
Claims administration
Univita provides comprehensive claims services from intake to adjudication. Our claims staff is dedicated to ensuring the services arranged for the claimant and their family are handled correctly under their long term care plan and managed within regulatory guidelines. Through our toll-free number, claimants have the ability to ask questions and learn about the claims process.
Claimants are supported by our care management team which includes registered nurses and licensed social workers dedicated to identifying and arranging appropriate care options including the development of personalized care plans. Care managers have hands-on experience dealing with the distinct needs of those requiring care and are uniquely qualified to assist the claimant and their family through the process.
Professional services
Univita has unmatched expertise in developing long term care products, having pioneered many aspects of policy design. Our seasoned product development team’s capabilities include benefit design and the creation of all forms and pricing strategies. We also offer marketing support and market research services, including materials development, focus group studies, surveys and statistical analysis, and assistance in distribution strategy and agent and customer service training. And our experienced actuarial team provides pricing support for product development efforts, re-pricing, experience analysis and valuation studies, reporting, and research.
Univita Living
While most people have the desire to maintain their independence as long as possible, there is no single source for people to turn to for the guidance and support they need. Univita has created the first program to promote independent living throughout the aging process. Called Univita Living, the program helps people assess and understand their options, plan for future needs, and connect with the providers and support they need.
Complex care management
Navigating the complex world of healthcare can be a daunting challenge. Especially for people who, by virtue of age or ability, have difficulty securing necessary and appropriate care. Multiple facilities, insurers, providers, and medication often further complicate the care process. We coordinate the assistance of trained and specialized professionals to improve care for those with the most complex needs.
