Policy Administration

The administration and associated customer service demands of long term care insurance policies often represent a challenge for insurers. Typically, insurers’ primary systems and processes are designed around different types of policies—such as life or annuities—which make it difficult to meet the specialized needs of long term care insurance.

Univita sets the industry standard for long term care insurance support with specialized systems and staff. We provide comprehensive solutions for all aspects of long term care insurance policy administration and maintenance. We handle all processing and communications for premium billing, collections, rate changes and benefit and coverage changes. And with our customized system, we produce client-tailored policies, certificates, schedules and riders.

Univita also helps insurers meet and exceed customer service needs. Our highly skilled representatives have extensive long term care knowledge. And because long term care issues can be confusing, our representatives are prepared to answer the most difficult questions and inquiries about customers’ policies or applications, while empathizing with their unique challenges.

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